12ntc Privacy Policy – Protecting Our Members' Personal Data

1 Introduction & Policy Scope

Welcome to the 12ntc Privacy Policy. This document transparently explains how 12ntc ("we", "the platform" or "12ntc.org") collects, processes, stores and protects your personal information when you use our online casino gaming platform.

This Privacy Policy applies to all users who visit the 12ntc website, register a member account, make a deposit, participate in games, or interact with any part of our platform — including access via web browser or mobile app.

By registering or continuing to use the 12ntc platform, you confirm that you have read, understood, and accepted the terms set out in this Privacy Policy. If you disagree with any part of this policy, we encourage you to contact our support team before continuing to use the platform.

2 Data We Collect

To provide a secure, personalised and effective service, 12ntc collects several categories of personal data from members. The following is a comprehensive overview of the types of information we collect and why:

We only collect data that is strictly necessary for the stated purposes. We adhere rigorously to this "data minimization" principle — irrelevant information will never be requested or stored.

3 How We Use Your Data

The data we collect is used solely for legitimate purposes related to the operation of the 12ntc platform. Below is a full breakdown of how your information is utilised:

• Account Management: Creating, verifying, and maintaining your member account, including secure login and password reset processes.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions accurately and securely through trusted payment providers.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, money laundering, multi-account usage, and other security threats that could compromise platform integrity.
• Legal Compliance: Meeting legal requirements relating to KYC (Know Your Customer), AML (Anti-Money Laundering), and reporting to the relevant authorities when required.
• Service Improvements: Analyzing usage patterns and member feedback to improve game quality, platform speed, and overall user experience.
• Platform Communications: Sending important account notices, security information, terms updates, and relevant promotions (if you have opted in to receive them).
• Responsible Gaming: Monitoring gaming patterns to identify early signs of problem gambling and providing the necessary support to at-risk members.

4 Data Sharing with Third Parties

12ntc understands that your trust depends on how we handle your personal information. We never sell your data. However, in certain limited and legitimate circumstances, information sharing may occur:

• Payment Providers: Required financial information is shared with verified payment gateway providers (FPX, eWallet, local banks, crypto processors) solely for transaction processing purposes.
• Game Software Providers: Some third-party game providers may receive limited data necessary to ensure games function correctly and fairly.
• Law Enforcement Authorities: 12ntc will disclose information to government authorities, law enforcement agencies, or courts when required to do so by applicable law.
• Identity Verification Services: Approved third-party KYC providers may process your identification documents for verification purposes only.
• Business Transfer: In the event of a merger, acquisition, or sale of company assets, user data may be transferred to the acquiring entity, subject to equivalent privacy policy protections.

5 Cookies & Tracking Technologies

The 12ntc platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform runs smoothly. The following are the types of cookies we use:

• Essential Cookies (Required): These cookies are required for core platform functions such as login session management, account security, and page navigation. The platform will not function properly without them.
• Functional Cookies: Saving your preferences such as language, display settings, and game selections to deliver a more personalized experience on future visits.
• Analytics Cookies: Helps us understand how users interact with the platform — which pages are most visited, how long users spend in each section, and where usability issues may exist.
• Security Cookies: Used to detect suspicious login attempts, identify new devices, and protect your account from unauthorised access.

You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect the functionality of the 12ntc platform. We recommend keeping essential cookies enabled for the best experience.

6 Data Security & Protection Measures

The security of your personal and financial data is an absolute priority at 12ntc. We continually invest in the latest security infrastructure to ensure your information is protected at all times:

• 256-bit SSL Encryption: All data transmitted between your browser and 12ntc servers is encrypted using TLS 1.3 with AES-256 encryption, the highest industry standard used by global banking institutions.
• Stored Data Encryption: Sensitive data stored in our databases, including financial details and identity documents, is encrypted using secure algorithms before being stored.
• Two-Factor Authentication (2FA): We offer and encourage the use of 2FA for all member accounts to add an extra layer of security beyond passwords alone.
• 24/7 Monitoring: Our cybersecurity team continuously monitors the platform 24/7 to detect and respond to any threats or suspicious activity.
• Strict Access Control: Only specifically authorized personnel may access member personal data, and all access is logged for audit purposes.
• Regular Security Audits: The 12ntc platform undergoes regular independent security audits by certified cybersecurity firms to ensure our systems remain up to date and free from known vulnerabilities.

7 Your Rights as a User

As a 12ntc member, you have clear and enforceable rights regarding your personal data. We are committed to making it easy for you to exercise these rights:

• Right of Access: You have the right to request a copy of all personal data we hold about you at any time.
• Right to Rectification: If any information we hold is inaccurate or outdated, you have the right to request an immediate correction.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data, subject to legal requirements obligating us to retain certain records.
• Right to Object to Processing: You may object to the processing of your data for specific purposes such as direct marketing at any time.
• Right to Data Portability: You have the right to receive your data in a machine-readable format to enable transfer to another provider if required.
• Right to Withdraw Consent: If data processing is based on your consent, you may withdraw that consent at any time without affecting the validity of any processing carried out prior to withdrawal.

To exercise any of the above rights, contact our privacy support team at [email protected]. We will process your request within 30 working days.

8 Data Retention & Deletion

12ntc retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by law. The following are our general data retention guidelines:

• Active Account Data: For as long as your account remains active, all related data will be retained to ensure continuous and seamless service.
• Financial Transaction Records: Stored for a minimum of 5 years after the transaction occurs, in accordance with financial compliance and AML legal requirements.
• KYC Documents: Stored for a minimum of 5 years after account termination, or longer if required by applicable regulations.
• Security Logs: Stored for 2 years for investigation and digital forensics purposes if required.
• Game Data: Game history records are retained for 3 years for dispute resolution and audit purposes.
• Inactive Accounts: Accounts that have been inactive for more than 3 years may be subject to a data review process, and users will be notified via their registered email before any deletion is carried out.

9 Changes to This Privacy Policy

12ntc reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to our services. We are committed to notifying you of any material changes through:

• A prominent notice on the 12ntc platform homepage.
• An email notice sent to your registered address at least 14 days before the changes take effect.
• An in-account notice when you log in for the first time after the changes.

The "Updated" date at the top of this page will always reflect the date of the latest Privacy Policy. Your continued use of the 12ntc platform after any changes take effect will be considered your acceptance of the amended terms.

If you disagree with any changes made, you have the right to close your account and request a withdrawal of your remaining balance before the new terms take effect. To do so, contact our support team before the amendment's effective date.

10 Contact Us for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or how 12ntc handles your personal data, please reach out to us through the following channels:

• Privacy Email: [email protected] (please state "Privacy Inquiry" in the email subject line)
• Live Chat: Available 24/7 via the 12ntc platform for immediate inquiries
• Response Time: We are committed to responding to all privacy inquiries within 3 business days